Use and sharing of Information:
When you use our BanQ Mobile application, we will collect information about the device in which the App is installed on (e.g. Device identification numbers (ie IMEI), Android versions, device model) and your account with us and associated transaction and store your personal information provided by you from time to time. We do so to ensure that you are provided a safe, efficient, smooth and seamless experience. This also allows us to understand your needs and provide for services and features that best suit them. We strive to provide for customizations on our application to ensure that your experience is always safer and easier.
This requires collection of personal information to the extent necessary for achieving this purpose and objective. You may please note that it is mandatory to register yourself in order to use the app. And once you give us your personal information, you are not anonymous to us. We may automatically track certain information about you based upon your behaviour on our app to the extent we deem fit.
We retain this information as necessary to resolve disputes in terms of transactions and otherwise, where needed, provide customer support and troubleshoot problems as permitted by law. We collect personally identifiable information (Name, phone number, account number etc.) from you when you register with us to create your unique identification in terms of a Mobile banking transactions pin and/or Application Password and /or any other unique registration identification that is/shall be made available to our customers.
We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; Send money etc.We use the information thus obtained to customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions which are an integral part of the use of this application; and as otherwise described to you at the time of such collection.
Our app has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control and follows the best practices in the industry in this regard. Whenever you change or access your account information, it is through secure channels. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
- android.permission.ACCESS_FINE_LOCATION - To get a precise location using both GPS_PROVIDER and NETWORK_PROVIDER.
- android.permission.ACCESS_COARSE_LOCATION - The Coarse location provides less accurate locations when in a battery save mode.
- android.permission.ACCESS_WIFI_STATE - To access information about Wi-Fi networks.
- android.permission.ACCESS_NETWORK_STATE - To access internet connection via Direct Internet.
- android.permission.INTERNET - for accessing internet,SSL certificate verification.
- android.permission.READ_EXTERNAL_STORAGE - To read the saved Profile image files from device gallery.
- android.permission.SEND_SMS , Telephony - To verify user's mobile number.
- android.permission.WRITE_EXTERNAL_STORAGE - Application requires this permission since application allowing to set the customer profile picture in the application. In this scenario, user can select the picture from the device SD card and Social sharing, PDF download, Camera access for external storage.
- android.permission.CAMERA - to take picture for customer profile image purpose
- android.permission.READ_PHONE_STATE - to access sim serial number of user to provide an option to user to send an SMS from available SMS providers.
- android.permission. READ_CONTACTS, WRITE_CONTACTS , GET_ACCOUNTS -Getting contact details to use Mobile to Mobile beneficiary registration
- android.permission. USE_FINGERPRINT-to provide Bio metric login authentication
- android.permission. RECEIVE_BOOT_COMPLETED, ACCESS_COARSE_LOCATION, ACCESS_FINE_LOCATION-to get location details and dependency
- android.permission. VIBRATE,GPS, ACCESS_NETWORK_STATE- To get internet information
- android.permission. READ_PHONE_STATE-To get Sim details for verification
- android.permission. BLUETOOTH-To Diagnostic plugin dependency (IOS)
- android.permission. CALL_PHONE- Making phone call
- android.permission. VOICE_RECORD-To provide voice assistance service.